Return & Refund Policy

How to Request a Return or Refund

Contact us at support@trenducia.com or WhatsApp +91 6363809018 within 3 days of delivery.
Provide your order number and photos of the product and, where available, an unboxing video.
Our support team will review your request and confirm the next steps within 1–2 business days.

Eligibility for Returns

We accept return and refund requests only in the following cases:

Damaged products — items received in a damaged or defective condition.
Incorrect or different products — items that are different from what was ordered.

Requests must be submitted within 3 days of delivery. Requests made after this window will not be accepted.

Evidence Requirements

To process your claim, we may require:

Clear photos of the product showing the issue.
A complete, uncut 360° unboxing video recorded from the time the sealed package is opened (strongly recommended, especially for damage or incorrect item claims).
Your order number and delivery details.

Providing an unboxing video significantly speeds up the resolution process and helps us serve you better.

Non-Returnable Items

We do not accept returns for:

Change of mind or incorrect size selection.
Items that have been used, washed, or altered.
Items returned without prior approval from our support team.

Refunds

Once your return is approved, refunds will be processed to your original payment method within 5–7 business days. You will be notified via email once the refund is initiated.